Name: Avenook Cleaning Services
Price range: ££

Question 1

How much does a clean cost?

Accepted Answer

Pricing depends on the size of your property, the service and frequency. Most regular domestic cleans start from £18/hour, and we always provide a fixed quote up front — no surprises.

Question 2

Are you insured?

Accepted Answer

Yes — Avenook carries £2m public liability insurance, and every cleaner is vetted and trained before they ever set foot in your space.

Question 3

Do I need to provide cleaning products?

Accepted Answer

No. We bring everything needed as standard. If you prefer eco-friendly products or have allergies, just let us know — we'll adapt.

Question 4

Do you offer an end-of-tenancy guarantee?

Accepted Answer

Yes. If your inventory flags anything we cleaned, we'll come back and re-clean it free of charge within 72 hours.

Question 5

How do I book?

Accepted Answer

Send us your details through our quote form, by email or by requesting a callback. We'll confirm a fixed price and a time that suits you.

Question 6

Can I get the same cleaner each time?

Accepted Answer

Whenever possible, yes. For regular cleans we assign a primary cleaner so they get to know your home and preferences.

Question 7

Do you clean evenings and weekends?

Accepted Answer

Absolutely — including evenings, weekends and same-day Airbnb turnarounds, subject to availability.

Question 8

What happens if I'm not happy with the clean?

Accepted Answer

Tell us within 24 hours and we'll return to put it right at no extra cost. Customer satisfaction is the whole point.

Question 9

Do you offer discounts?

Accepted Answer

We run a customer referral discount — recommend us to a friend and you both get money off your next clean.

Everything you need to know